FAQ
We're here to help!
When should I place my order?
We recommend giving yourself as much time as possible. We endeavour to get your orders designed, printed and shipped as quickly as possible, but good things take time and we want to give you the highest quality products possible
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We suggest as soon as you know enough details to fill out a quote form the better. At a minimum, we advise you get in touch 6-8 months before your Wedding or Special Event
When should I send out my Invitations?
This is totally personal preference, and can depend on the type of Event, but as a general guide
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Save-The-Dates: We think it's never too early to send these out, but 9-12 Months and 12+ for destination Weddings/Events is adequate
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Wedding + Events: 3-6 months in advance, or earlier for a destination
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​We also recommend that the RSVP date is at least 6-8 weeks before the wedding to finalise numbers for on the day stationery. This might also depend on your venue as they might need numbers earlier
How many invitations should I order?
We order in quantities of 10. When you do your count, keep in mind that couples and families will only need one invitation. Therefore, account for number of households rather than number of individuals.
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We strongly recommend to factor in an additional 10 for keepsake and last-minute guests. The cost to print an extra 10 to your current order is significantly lower compared to the cost of ordering only 10 in a new order due to high set up costs
How long will my order take?
Digital print orders: Please allow 4 weeks for design, printing + shipping
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Letterpress, foil + embossing orders: Please allow 6-8 weeks for design, printing + shipping
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On-The-Day stationery: please order at a minimum of 8 weeks before your wedding. Any later we may not be able to accommodate
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Please note:
Orders are not confirmed and will not commence until we have received your deposit AND your wording
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Our timeframes are a guide only. Dependent on the time of year and capacity at the time. It is important to note that design revisions and delay in responses, feedback, approval and payment
Can I order sample
Currently we do not offer samples for purchase on our website. If you would like some samples please get in touch and we can organise this
Can my order be rushed?
Yes, please get in touch as soon as possible and we will endeavour to prioritise your order depending on capacity at the time. If this is confirmed possible, a rush order fee will incur
Can I request a refund?
Due to the custom nature of our services, we are unable to accept refunds. If there is an error with the design and wording that has been approved by the client, the client is responsible for the cost of the reprint. We suggest having a second pair of eyes help you proof your designs so there's no regrets!
How long does shipping take
Once your order has been dispatched, you will be notified via email with tracking info
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Delivery timeframes within Australia is 1-2 business days for express and 3-4 business days for standard delivery
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We use Auspost for the majority of our deliveries
